SHIPPING POLICY

Shipping Policy

All shipments are delivered through our Shipping Partner - SkyEx.

Shipping within the UAE:

  • Free shipping on orders above AED 150.
  • A flat rate of AED 15 applies to orders below AED 150.
  • Delivery typically takes 4 - 5 working days.

Order Cancellation:

  • Orders can be cancelled and fully refunded if the cancellation notice is received before the order has been processed/approved.
  • Orders that have already been processed and shipped cannot be cancelled. In such cases, the shipping cost will not be refunded.

Order Tracking:

  • Customers will receive an email confirmation upon order processing.
  • Once the Air Way Bill (AWB) number is generated, customers will receive email and mobile notifications.
  • Track your shipments on the SkyEx website using the AWB number: SkyEx Tracking.

Shipping costs are calculated based on the weight/volume of the packed items and the selected destination.

Delivery service is offered within major city limits. Orders outside these areas will be delivered to the nearest Shipping office according to the delivery schedule and terms. Additional charges may apply.

Out-of-service areas may take 7-8 business days for delivery.

Out-of-Service Areas:

FUJAIRAH RAS-AL KHAIMAH AL-AIN ABU DHABI
1 Bahayis, 1 Al Aweer Residence, 2 Dibba Cement, 2 Al Maha Resort, 3 Dibba Wadi Abadila, 3 Bab Al Shams, 4 Filli, 4 Dubai Al Ain Road, 5 Friday Market, 5 Hatta City, 6 Gob Dibba, 6 Hatta Fort Hotel, 7 Goona Dibba, 7 Lisali Area, 8 Huwailath, 8 Madam, 9 Jeroof, 9 World Islands, 10 Kadra, 11 Madam, 12 Mahafiz, 13 Mezyad, 14 Nassillah, 15 Raffak, 16 Safad, 17 Wadi Halo, 18 Wadi Koob, 19 Wadi Shaem, 20 Yahar Al Alla, 21 9th Interchange Towards Dhaid, 22 Affara, 23 Al Hail, New Industrial Area, 24 Al Munai, 25 Al Waab, 26 Asma 1 Al Jeer, 2 Banyan Tree Wadi, 3 Chup Chup, 4 Defance Camp, 5 Filayya, 6 Hub Hub, 7 Steven Rock Area, 8 Thoween, 9 Thoween Hub Hub, 10 Umm Urge, 11 Wadi Sadar, 12 Wam Dibba 1 Abu Grayah, 2 Abu Smara, 3 Al Bahiya, 4 Al Deherah, 5 Al Faqaa, 6 Al Fauaa, 7 Al Hiliya, 8 AL Khatam, 9 Al Malaqet, 10 Al Wagan, 11 Jabal Hafeet, 12 Khatm Shakla, 13 Mazyad, 14 Nahel, 15 New Al Ain Industrial City 1, 16 Sewaihan, 17 Shawaib, 18 South Yahar, 19 Umm Ghaffa, 20. Zakher 1 Ajban, 2 Al Adla, 3 Al Dhafra Air Base, 4 Al Falah, 5 Al Fayah, 6 Al Hayar, 7 AL Khatm, 8 Al Raha, 9 Al Rahba, 10 Al Reef, 11 Al Shalila, 12 Al Sowah Island, 13 Al Wathba, 14 Das Island, 15 Delma Island, 16 Emal, 17 Ghantoot, 18 Ghayathi, 19 Gwaifath, 20 Jabel Dhana, 21 Khalifa City B (KCB), 22 LIWA, 23 Madianat Zayed (Badazayed), 24 Madinat Zayed town (Western Region), 25 Mafraq, 26 Mafraq Industrial Area, 27 Mahawi, 28 Mangroove Village, 29 Marfa, 30 Rahba, 31 Ruwais, 32 Samha, 33 Sas Al Nakhal, 34 Shalila, 35 Shamha City (Old Shama), 36 Shamkha, 37 Shawamekh, 38 Sila, 39 Suwan, 40 Tariff, 41 Taweelah, 42 Zayed Military City Area

Duty & Customs:

Duty (or customs tariffs) are set by the destination country's customs authorities. These additional charges will be collected from the customer by the forwarder at the time of delivery.

Cash on Delivery (COD) Policy:

We accept Cash on Delivery (COD) as a payment method within the UAE.

A COD fee of AED 10 applies to all COD orders.

Payment must be made in cash to the delivery agent upon receipt of the order.

The customer agrees not to dispute Giordano's decisions regarding cancellations and accepts Giordano's decisions.

For any inquiries, please contact our customer care:

  • Email: support@giordano.ae
  • Phone: +971 4 4097090 (Monday to Friday, 9:00 AM to 5:30 PM - excluding public holidays)