Exchange & Refund Policy

Giordano is committed to providing quality products to our customers. If you are not completely satisfied with any product, please exchange/refund it at any Giordano stores in your country.

Terms & Conditions

• All items must be returned new, unused, and with all Giordano and garment hangtags still attached.
• Giordano will not refund or exchange the following items:
  • Personal items (such as underwear, socks, and innerwear).
  • Items marked “not refundable” or “not exchangeable”.
  • Items that are soiled or damaged (such as size altered, washed, or worn garment, leather being oiled, etc.).
• Items cannot be partially returned if the order included gifts or items that were bought as a bundle. If you return only parts of a bundle, the return is considered incomplete and cannot be processed until the remaining gifts or bundled items are also returned. If the gift item has been unpacked or used, other items in the order can be exchanged, but not refunded.
• Giordano will not refund or exchange items that have been worn or washed.
• If stocks are unavailable due to online technical glitches, out-of-stock items will be canceled, and the money will be refunded.
• All goods must be accompanied by an invoice. Returns without an invoice will be denied.
• For international exchanges, you will need to bear the one-way courier fee for sending the item(s) to our office. Returned goods will be sent using our complimentary courier service.
• If the product is unavailable, a full refund will be made to the customer. The refund will be credited back to the card account within 14 working days.
• Merchandise can be exchanged for the same style without paying, but if the items are different, you must pay the balance amount of the product.
• No refunds on sale items, but they can be exchanged for the same item in different sizes at stores.
• Online prices may differ from in-store prices due to promotional activities.
• All exchanges and refunds can only be processed through stores in the UAE.
• For partial refunds, if the total invoice value is less than 150 AED (after the refund), a 15 AED shipping charge will be deducted.
• Any Giordano Retail store in the United Arab Emirates will gladly assist you in returning or exchanging unused merchandise within 30 days of purchase at the original selling price, provided the merchandise is returned with a Receipt and Merchandise Tag. Merchandise exchanged after 30 days will be at the current selling price, provided it is not used, washed, or altered.
• FOR HYGIENIC REASONS ALL SALES OF UNDERWEAR AND INNER GARMENTS ARE FINAL, RETURNS OR EXCHANGES OF THESE ITEMS WILL NOT BE PERMITTED.
• Giordano has the right to cancel any order if the item's prices are updated incorrectly or if the customer has received the wrong item.
• We monitor the number of exchanges made by customers, and repeated exchanges will be flagged and potentially refused at our discretion.

Receiving a Refund

Your refund will be processed based on the original payment method used for your purchase. The refund process will take approximately 14 working days to complete, although the processing time may vary depending on the payment method and third-party payment providers involved.

Colors

As the display capabilities and graphic properties of computer monitors, tablets, and mobile devices may vary, we cannot guarantee that the color displayed on your monitor will be completely accurate.

Repeated Returns & Exchange

We monitor the number of returns & exchanges made by customers and repeated returns & exchanges will be flagged and potentially refused at our discretion.

Kindly contact our customer care at support@giordano.ae or call +971 4 4097090 during Office working hours (Monday to Friday between 9:00 AM to 5:30 PM - except Public holidays).